Shipping policy

Last updated: September 1, 2026

Where we ship

We currently ship eligible orders within the United States to the destinations offered at checkout. Available methods, rates, and promotions are displayed at checkout and may change.

Processing and delivery estimates

Each Cloud Cake is prepared and packed for shipment. We generally process and ship completed orders within 3–7 business days after the order is placed, unless a different processing time is clearly stated on the product page or at checkout. Business days exclude weekends and federal holidays. Transit time begins after the carrier accepts the package.

Carrier transit estimates shown at checkout, in an order confirmation, or in tracking are estimates, not guaranteed event or delivery dates, unless we expressly state otherwise. Carrier scans and estimates can change because of weather, holidays, volume, service interruptions, or events outside our reasonable control.

We do not currently offer scheduled arrival dates. If an order is for a birthday, party, or other event, order early and allow a reasonable buffer. Sealed and properly stored Cloud Cakes stay fresh for up to four weeks, so early arrival is generally better than relying on a just-in-time carrier estimate.

If we cannot ship within the time stated or otherwise required by law, we will provide any delay notice, cancellation option, or refund required by applicable law.

Address accuracy, changes, and cancellations

You are responsible for entering a complete, accurate, and deliverable shipping address and reviewing it before checkout. Contact support@thecloudcake.com immediately if you need a change or cancellation. We will make reasonable efforts to help before fulfillment begins, but we cannot guarantee a change, cancellation, or carrier intercept once an order is processing or shipped.

If a package is returned, delayed, or lost because of an incorrect or incomplete address, refusal, or failed delivery attempt, we may require payment of the additional shipping cost before reshipping. Refunds in those situations are governed by our Refund Policy.

Tracking and packages marked delivered

When tracking is available, we will send it to the contact information provided with the order. Because circumstances at a delivery address are beyond our control, any delivery confirmation provided by the carrier is deemed sufficient proof of delivery to the cardholder, even without a signature.

If tracking says delivered but the package is missing, check the delivery location, household members, neighbors, building staff, and carrier, and allow 3 business days for a premature delivery scan to resolve. If it still has not arrived, contact us within 7 calendar days after the delivery scan with your order number. We may review the available tracking and assist with a carrier inquiry, but a supported delivery scan is treated as completed delivery for purposes of our policies.

Damaged, incorrect, or incomplete orders

Inspect the order promptly. If an item arrived damaged, was materially deflated beyond normal settling, or was incorrect or incomplete, email support@thecloudcake.com within 7 calendar days after delivery. Include the order number and clear photos of the product, shipping box, label, packing materials, and visible damage or error. Claims are handled under our Refund Policy.

After delivery

Keep the product sealed until use and protect it from heat, humidity, direct sunlight, and exposure to air. We are not responsible for deterioration or damage caused by storage or handling after delivery.