Cloud Cake Frequently Asked Questions

Cloud Cake

What ingredients and allergens should I know about?

Cloud Cake ingredients include organic cane sugar, natural flavoring, artificial flavors, Yellow 5, Yellow 6, Red 3, and Blue 1. Cloud Cakes are dairy-free, gluten-free, and nut-free. Some sprinkle options contain soy. Review the product information before ordering for someone with food allergies.

Cloud Cake ingredients include organic cane sugar, natural flavoring, artificial flavors, Yellow 5, Yellow 6, Red 3, and Blue 1. Cloud Cakes are dairy-free, gluten-free, and nut-free. Some sprinkle options contain soy. Review the product information before ordering for someone with food allergies.

How many people does a Cloud Cake serve?

A full-size Cloud Cake serves up to 12 people.

A full-size Cloud Cake serves up to 12 people.

How long does a Cloud Cake stay fresh?

A Cloud Cake stays fresh for up to four weeks when kept sealed in its original airtight container and protected from humidity and direct sunlight.

A Cloud Cake stays fresh for up to four weeks when kept sealed in its original airtight container and protected from humidity and direct sunlight.

How should I store my Cloud Cake?

Keep your Cloud Cake sealed in its original airtight container until you are ready to serve it. Protect it from humidity and direct sunlight, which can cause cotton candy to shrink or lose its texture.

Keep your Cloud Cake sealed in its original airtight container until you are ready to serve it. Protect it from humidity and direct sunlight, which can cause cotton candy to shrink or lose its texture.

How do I slice a Cloud Cake?

Use a clean, dry knife and slice it as you would a traditional cake. Keep the knife dry because moisture can affect the cotton candy.

Use a clean, dry knife and slice it as you would a traditional cake. Keep the knife dry because moisture can affect the cotton candy.

Can I use cake toppers or candles?

Yes. Gently insert cake toppers or candles into the cake. Cloud Cakes are soft and delicate, and any holes will remain after the topper or candle is removed. Never leave lit candles unattended.

Yes. Gently insert cake toppers or candles into the cake. Cloud Cakes are soft and delicate, and any holes will remain after the topper or candle is removed. Never leave lit candles unattended.

Do you offer custom Cloud Cakes?

We do not currently offer Cloud Cake customizations. You can personalize your cake with a topper or candles.

We do not currently offer Cloud Cake customizations. You can personalize your cake with a topper or candles.

Shipping

Can I schedule a delivery date?

No. Scheduled delivery-date selection is no longer available. Review the shipping options and current delivery estimates shown at checkout, then use the tracking link in your shipment email to follow your order.

No. Scheduled delivery-date selection is no longer available. Review the shipping options and current delivery estimates shown at checkout, then use the tracking link in your shipment email to follow your order.

When should I order for an event?

Order early enough to allow for processing and carrier transit. Cloud Cakes stay fresh for up to four weeks in their original sealed container, so receiving your cake before the event gives you extra flexibility. Shipping estimates appear at checkout, but carrier delivery dates are not guaranteed.

Order early enough to allow for processing and carrier transit. Cloud Cakes stay fresh for up to four weeks in their original sealed container, so receiving your cake before the event gives you extra flexibility. Shipping estimates appear at checkout, but carrier delivery dates are not guaranteed.

What if my cake arrives damaged or significantly deflated?

A small amount of settling can occur during shipping. If your cake arrives damaged or its condition seems beyond normal settling, email support@thecloudcake.com with your order number and a description of the issue. We will help under our 30-Day Happiness Guarantee.

A small amount of settling can occur during shipping. If your cake arrives damaged or its condition seems beyond normal settling, email support@thecloudcake.com with your order number and a description of the issue. We will help under our 30-Day Happiness Guarantee.

How can I track my order?

When your order ships, we will email you a tracking link. Use that link for the latest carrier updates and delivery estimate.

When your order ships, we will email you a tracking link. Use that link for the latest carrier updates and delivery estimate.

When will my order arrive?

Available shipping options and current delivery estimates appear at checkout. After your order ships, we will email you a tracking link. Carrier estimates can change while a package is in transit.

Available shipping options and current delivery estimates appear at checkout. After your order ships, we will email you a tracking link. Carrier estimates can change while a package is in transit.

Where do you ship?

We currently ship within the United States.

We currently ship within the United States.